contact us

Use the form on the right to contact us.

 

Phone:

+44 20 7486 7737

 

Boutique:

58 Chiltern Street

London

United Kingdom

W1U 7QZ

Mon-Sat 10am- 6pm

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

Returns Policy

Returns

You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do at your own initiative and are responsible for compliance with local laws. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs. Right for you to cancel your contract Subject to the conditions below, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us by e-mail at shop@kohatuandpetros.com . Your right to cancel your contract with us for the goods you have ordered is subject to: a) you not having worn or damaged the jewellery. b) you having not removed the security tag from the item. c) you e-mailing or calling us within 7 days of receiving your goods and being given a 'Returns Authorization Number'. Please note that we cannot offer exchanges or refunds for earrings for pierced ears for health and hygiene reasons, as well as on personalized and items made to your specification. This does not affect your statutory rights.

 To return your item within the UK: Email shop@kohatuandpetros.com within 7 working days of receipt of purchase and ask for a 'Returns Authorisation number'. Your 'Returns Authorisation number' should be included with the returned item. You are liable for the cost of returning the item(s) to us. We recommend that items are returned to us using Royal Mail Special Delivery. The item(s) must be packed securely in a similar manner to the packaging in which you received it. We are not liable to refund you if the jewellery is returned to us broken. Once we have received the item(s) we will refund the amount due to your credit card. There is no charge for returning items from the UK.

To return your item from overseas: Email shop@kohatuandpetros.com within 7 working days of receipt of purchase and ask for a 'Returns Authorisation number'. Your 'Returns Authorisation number' should be included with the returned item. You are liable for the cost of returning the item(s) to us. We recommend that items are returned to us using Royal Mail Special Delivery. The item(s) must be packed securely in a similar manner to the packaging in which you received it. We are not liable to refund you if the jewellery is returned to us broken. Once we have received the item(s) we will refund the amount due to your credit card.